To hear their founders - and former housemates - tell it, the secret of Whole Foods and The Container Store is a focus on happier employees:

The idea is that happy, empowered employees beget happy customers. Happy suppliers help too. All this stakeholder joy eventually redounds to the benefit of shareholders—but the magic fades if shareholders become the focus.

As a life-long employee of someone else, I agree.

In my industry, web design, I’ve quickly realized that the fastest way to an unhappy client is an unhappy team member. Morale is far more important than most managers I know realize.